Technical Customer Services Specialist

Technical departement Mondi SCP Ružomberok


  • A world of opportunities available at home and abroad
  • It’s our people that make us smart
  • We offer you the development opportunities that you need to flourish throughout your career


  • Be part of our vision to contribute to a better world
  • Work in a high-tech digitally enabled environment
  • Work on challenging projects


  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • We are collaborators and team players

Your mission

  • Responsible for the development of products and communication with customers and within the MONDI group

    Main job responsibilities:
  •  To lead product quality development within approved product portfolio
  • To follow customer´s questions and requests related to quality of respective product
  •  To provide information service concerning technical parameters of our products in co-operation with BDM (Sales manager)
  •  To ensure elaboration of statements for customers concerning quality and technical parameters of our products
  • To be in regular contact with Sales Offices / Sales Agents/ directly served clients to ensure proper product quality related information flow and feedback, including customer´s visits
  • To co-operate with quality department in creation of new company standards
  • To handle claims/complaints with a customer, support BDM in complaints and claim handling
  •  To immediately investigate root causes and circumstances which the claim at the customer originated from
  •  To inform about the claim results and possible remedies the appropriate BDM
  • To prepare documents for assessing claims for a meeting of the Company´s management including update of respective statistic files
  • To co-operate on preparation of corrective action for respective claim/complain with the appropriate mill department (Production, Customer Service, Logistics,..)
  • To participate in professional events within Mondi group and concerning respective product dedicated to innovations in paper production technology and packing technique.
  • To follow regularly of technical parameters of produced orders both current and trial ones
  • To participate actively on group product quality related projects
  • To actively participate on new product developments

    Other responsibilities include:
  • Leading, managing and motivating staff members subordinated to them towards achieving the set objectives
  • Planning, organising and reviewing the work of their subordinates

Your profile:

  • Strong computer skills and technical skills
  • Advanced MS Office user
  • Focus on innovation and improvement
  • Analytical person
  • Great communication skills
  • Customer service orientation
  • Fluent English, other languages are an advantage
  • Team-player
  • Solution oriented
  • Results driven
  • Ability to work in complex environment

Our offer:

  • Great performance is rewarded: from € 1324 eur- gross/month on a full-time basis plus bonuses according to Collective agreement. The final salary is determined by the qualification and education of the jobholder.

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile - for colleagues and customers - our poeple are what drives our passion for performance, and are the key ingredient of Mondi´s success. Be part of our future. Should you need further information, please contact:

Dominika Ošková

mob:     +421 (0)910 555 519


Share this job: